PayUMoney assures you absolute peace of mind while making online payments. Any payment made through PayUMoney is covered under Buyer Protection ensuring that you get the desired purchase or our dispute resolution team will resolve the dispute with merchant to get your rightful purchase or refund.
When can you invoke PayUMoney Buyer Protection?
Didn’t receive the product / service
You will get a full refund if you didn’t get the product/service within the time promised by the seller
Product doesn’t match your expectation
In case a product does not match your expectation as described while the purchase then PayUMoney dispute team will resolve the dispute
How PayUMoney Buyer Protection Works?
1. RAISE DISPUTE
- From actions tab select “Raise Dispute”
- to initiate a dispute
2. DESCRIBE THE ISSUE
- Describe the issue and share any images,
- documents, merchant communications
- that will help in resolution
3. On receiving your complaint, our dedicated dispute resolution team will swiftly resolve the dispute with merchant to get your rightful purchase or refund.